Return Policy

Return Policy

Advance Medical Supply Return Policy for All Products

At, our main goal is to make certain that you receive the suitable product. However, for any reason you may select a product that does not meet your needs. In order avoid needless returns, please consult with an Advanced Medical Supply representative before placing an order. Should you need to return an item, please carefully read the below restrictions and contact us for a Return Authorization Request form.

Most items may be returned within 14 days of receipt for a full refund as long as they meet the following conditions:

1. The item must be returned in the original packaging at the client’s expense.
2. The item must be received by us in the original packaging, in new condition, and with no damage such as cracks, marks, missing parts, or dirty – such as tires, arm rests etc.
3. In store purchases: All items must be returned within 10 days from the date of purchase (unused). Receipt must be presented in order to return for refund or exchange.
4. Online Orders: A Return Authorization Request form must be obtained from Advance Medical Supply within 14 days of delivery.
5. To receive a refund, replacement, or store credit, the item must be returned to Advanced Medical Supply within 14 days of receiving the Return Authorization Request form.

Non-Returnable products:
1. Any open box item.
2. All custom and sport wheelchairs.
3. Hand cycles.

For hygienic reasons, other products are non-returnable including but not limited to:
1. Bath aids including rehab commode shower chairs
2. Braces /Therapeutic Shoes
3. Cushions and Backs
4. Lift chairs
5. Mattresses
6. Slings

For questions regarding a particular item please call Advance Medical Supply before ordering.

PLEASE NOTE: Items without an RA number will not be valid for refund, replacement, or credit of any type.

Return Shipment:
Please note that return freight is the customer’s responsibility unless Advance Medical Supply made an error. Carefully follow all return-shipping instructions that are included with your Return Authorization number. In case an item is returned to the wrong address, Advance Medical Supply reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.

To protect the returned items, we extremely recommend insuring the items against shipping loss or damage.

Cancelled Orders:
Orders canceled after the item has shipped are subject to all standard return policies. Client must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee may apply.

Once your return is received, Advance Medical Supply will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to post. If you paid by cash, check, or money order, we will issue a check to the billing address or shipping address on file within 14 days.

If your item is defective or was damaged in shipping, please immediately call or email us at:
1-866-933–3398 or  We will arrange for the item to be repaired or replaced, or refunded.


Monday9:00AM - 5:00PM
Tuesday9:00AM - 5:00PM
Wednesday9:00AM - 5:00PM
Thursday9:00AM - 5:00PM
Friday9:00AM - 5:00PM


keep in touch

Advance Medical Supply

7416 University Avenue,

La Mesa, CA 91942

Phone. 619-466-9255

Fax. 619-466-9254